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FAQs
Below you'll find answers to the common questions you may have on Wa-Suki & Ordering.
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Wa-Suki FAQs
How long is the shelf life of your Warabi-mochi?
Consume within 24 hours.
Do your products contain pork or lard?
No.
Do your products contain preservatives?
No.
Do I need to refrigerate the Warabi-mochi?
No need. But if you do like to have a more jelly-like texture, you may do so.
Ordering FAQs
Do you offer international shipping?
No.
Can I cancel or modify my order after placing it?
Please contact us as soon as possible via call.
Do you offer bulk orders for events or corporate gifts?
Yes. 2 days order in advance will be required.
How can I contact your customer service?
(Email / WhatsApp / Phone) You may find our contact details in our website.
How do I know when I will receive the order?
A tracking number will be shared on the day of shipment. After pickup, it will arrive within 3-4 hours.
Can I pick up my order instead of delivery?
Yes. You may find our location in our website.
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